Shortly after Hope and William Gagnon arrived in Cancun, Mexico, the couple were approached by a salesperson from a vacation club. About 21 hours later, they had agreed to pay US$27,000 (S$35,800) to join the club – a significant commitment for Mrs Gagnon, a customer feedback specialist, and Mr Gagnon, a hospital courier.
They had bought what they believed the Unlimited Vacation Club (UVC) was selling: free or deeply discounted weeklong stays at luxury resorts with opulent suites, pristine beaches, swim-up bars and private concierges.
